For many, utilising different technologies to manage different forms of communication is a frustrating situation. It can be cumbersome, confusing, and ultimately, unproductive.
Multiple technology platforms
In terms of communication, your two main platforms are voice and video. Voice communication has undergone a radical overhaul in recent years, as businesses face changes to the workplace, such as remote working.
Video too has become a more important tool. As the pressure to reign in the travel budget increases, the need for video conferencing has grown. Video offers the ability to still engage with clients/partners/colleagues face to face, while reducing the need to travel to multiple locations. From an efficiency standpoint, it all makes sense.
So why is it that, for many organisations, it’s still difficult to provide a unified communication system that allows users to collaborate through the one tool, without the need to change platforms?
The solution exists, and it could revolutionise the way you collaborate.
Benefits of a combined solution
A combined solution for both video and voice communication gives you a number of benefits:
- One device for all communication: Technology has come so far that for most of us, using one device for video or voice in our personal lives is normal practice. For business, it can still be a challenge. The good news is that it doesn’t have to be. The technology exists to use the same device for all your voice and video communications. That means one interface for your employees to learn and use, and most importantly, there’s no need to switch platforms when you want to change communication method.
- Mix voice and video together: Think about the traditional teleconference or video call: Usually, once you’ve chosen the medium you want to use for your meeting, it’s case of everyone being on the same technology. The difference with a combined video and voice collaboration tool is that you can add users on either option on the one call. For example, say you’re running a videoconference. As the call progresses you realise you need to add a colleague, but they’re only able to join via voice. With a unified collaboration tool, this is easy. You can add an audio-only user quickly to the meeting, without having to change systems. From an efficiency standpoint, it gives you flexibility that a standalone system just cannot match.
- It can save you money: Using a unified collaboration tool for both video and voice will save you money on using different, disparate systems, that’s a given. However, there is a cost benefit that many people may miss. A combined tool can take advantage of voice calls that, using the Internet, reduce the costs associated with a normal voice communication contract. There’s no minimum call cost associated with this technology, giving you an added cost saving.
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